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Tag Archives: CRM

Rallyverse Roundup: Tumblr Changes, YouTube Safer For Brands, Facebook Whack-a-Mole,

Hope y’all had a great weekend! Today’s Rallyverse Roundup has suggested changes for Tumblr, analysis on Facebook’s ongoing whack-a-mole problem, insight as to why YouTube might now be a little safer for brands, news about a new platform made for connecting apps and services like Dropbox, and more. Facebook’s Whack-a-Mole Problem This BuzzFeed homepage is [...]

Facebook And Twitter: More Than Just Complaint Management

As a consumer, I’ll admit to having used social media as a public shaming tool for a brand’s customer service department. Continental Airlines, DirecTV — I sent you those public tweets because I hoped that a public complaint would earn me a speedier reply than a form email or battle of the wills with your [...]